This company is making a fortune off of the family of inmates they claim that they will refund you well that is BS. my fiance and I were cut off of our phone calls 6 times in a row one night and then the next 4 times in a row but when I addressed this company about the situation they told me it had to be because of either third party calls or I placed him on hold.
And then because our calls did actually last more then 7 minutes they will not refund the money to the account so they made .87 cents on each one of those calls that are supposed to be 30 minute calls and will not take responsibility for their system being at fault.
I wish there was another company to go through in order to talk to your loved ones. It is bad enough that our justice system puts them there but then the only company you can deal with to speak to them SUCKS.....
Monetary Loss: $50.