Hi everybody I'm a Mexico's city customer representative for correctional billing services and i would like to help you whit all the issues that you have every single day.
I understand what are you dilling whit and in addition to that you are tied a company whit a lot of troubles to provide the services that you need.
The biggest call center is located on Mexico city and there is another one on Dallas Texas, most of the people who I'm had dill with think the problem are the representatives, but no we have a very bad product some times works and most of the times just doesn't works, needier the supervisors knows why.
The thing is if you need to speak whit your loved one and CBS is the services provider over there unfortunately you don't have another option so i would like to really help you because i know how every things works internally.
I'm here to share whit you all the info to dill whit CBS in the best way. so if you have any questions you can post those concern and issues in here and ill be more than happy to help you.
the real problem isn't that we are Mexican customer reps the real problem is the product *** and it was made and is mostly managed for people who live on USA i mean the tech support office is located on Dallas Texas and all the equipment is located on your country.
I'm writing about this because I'm very tired about the racist comments for the most of the customers even black people, i really understand your situation and i want to help you.
please post your question about dropped calls credits prepay accounts, wu pymnts problem whit credit cards or any others problems that you have whit this
thanks have a nice day