Most helpful review
New Reviewer

Money was not put on phone account

Correctional Billing Services - Money was not put on phone account
I been paying for calls and I just found out the money was never going to the phone. I called the secerus phone line and they said I didnt have a account set up so I set one up over the phone. But I already had a account online that I was funding. So my account online i was funding wasnt going on the phone.
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ID
#3689207 Review #3689207 is a subjective opinion of poster.
Loss
$31
Preferred solution
Full refund
New Reviewer

Hasn’t been resolved

Correctional Billing Services - Hasn’t been resolved
Correctional Billing Services - Hasn’t been resolved
No answer and never got to speak to a person about my case. Because my prepaid advance connect account is blocked at the moment and my prepaid calls are still asking for money on the phone when I already added funds to account . So can you please give me a call at (513) 295-**** My name is Jessica Thompson
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ID
#3498944 Review #3498944 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Full refund
Yes service used to be very well and I would be able to reach a customer service representative now I cannot reach a customer service representative everything is computerized I try to create a new account for video visits, its telling me that theres a problem to get...
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ID
#3468337 Review #3468337 is a subjective opinion of poster.
Location
Brooklyn, New York

Telephone Collect Calling Review

I had money on old phone number i got a new phone number can it roll over to my new metro service
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ID
#852805 Review #852805 is a subjective opinion of poster.
Location
Boston, Massachusetts

Other Product Review

Jason d. Wright#200615 has been denied free two second calls to all his Loved ones!!why? Please respond
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ID
#667509 Review #667509 is a subjective opinion of poster.
Location
Louisville, Kentucky

They say my phone #941-830-****

they say its under someone name so i need to know a name of someone there so i can have comcast call them my phone has been in my name paula copley since may-23-2013 i put 25.00 dollars on my phone over the phone so i need to know what i need to do to fix this probleme please help me icalled comcast and they need me to put soeone on my account so they can call you so they can fix this problem thank you paula copley please respond to me asap 941-830-**** and give me a mame first and last
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ID
#662492 Review #662492 is a subjective opinion of poster.
Location
Englewood, Florida
Cons
  • Because i put money
  • Say my name is not there
Reason of review
Bad quality

Refund check was wrong amount

I,Donald B. Mcguire, recieved a refund check in the amount of 11.35dollars, It was supposed to be in the amount of 81.35dollars. Please resolve this issue ASAP! My address is 1134 Vermont Ave., Bristol, VA.24201. Also I have tried to reach someone about this problem by phone,but always got automated service on every number I was given to call, NEVER WOULD ALLOW ME TO SPEAK TO A LIVE PERSON,Automatically got disconnected after the prompts,even though I waited on the line to speak to a live person about this problem!!! PLEASE CONTACT ME AT 1-27*-644-**** IMMEDIETLY. THANK YOU, Donald B. Mcguire
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ID
#638423 Review #638423 is a subjective opinion of poster.
Location
Bristol, Tennessee
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund

Correctional Billing Services - Inmate Calls Review from Mission Bend, Texas

I feel that this service is a rip off. Every time you want to add money to your account or to an inmate debit they charge $6.95. For what? I can see being charged a monthly fee but not every time you need to add money. Then if you use your debit card to add money and you add money every day, they block your *** account. This is a bunch of nonsense. They're getting rich off family members that are trying to keep in touch with their loved ones while they're incarcerated. This prison system is ridiculous. Every day they find new ways to scam people out of more and more money. It's not even about crime and paying for what you did wrong, it's all about a way to make the system money, when we as tax payers are already paying the cost of our loved ones to be housed and fed in the prison system anyway. That's why they're so against cell phones in jail because it will cut their profits and there will no longer be a need for all these rip off *** companies like securus. I've spent several thousand dollars in the last 3 months alone on just phone calls and wwe get calls where u can't hear each other, calls that are taking away because they say no third party calls allowed but there's no one else one the phone, calls that just cut off in the middle of a conversation, and all kinds of nonsense but there's nothing to be done about it. I'll be so thankful when my husband is out of the system so I won't have to deal with this nonsense anymore.
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ID
#571443 Review #571443 is a subjective opinion of poster.
Location
Mission Bend, Texas
Reason of review
Problems with payment

They rob people!!!

I paid 25. 00 and some fees totaling 30.00 something dollars. They lied and said my ex husband called a total of six times to other people besides me. I said that is a lie! He said it's a lie. Then they say they do not have him in the system after I asked them to investigate it. I will not give them another dime! Cheaters! Then I asked to speak with management and she said management said he is not in the system. I asked how is he not in the system when you see my information and that I set up the account and he is the only one in the system who I talk to? smh!!!
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ID
#557652 Review #557652 is a subjective opinion of poster.
Location
Montgomery, Alabama
Reason of review
Problems with payment
Loss
$31
Preferred solution
Full refund

Don't do business with Securus

This Company doesn't care at all about customers. All they want is your money. When you have a problem. They will not help you. They can care less about the issue. All representatives you talk to from Securus will give you the runaround about your account. You would never get accurate information about your account. It truly is a waste of your money and time. This company they just don't block you for a low balance or unpaid bill. They will block your phone calls for other reasons that are unnecessary. Expect you to pay so much money back to them over something that is there fault. Yes something that is there fault and they won't even help. Or try to fix it for you. End of July of this year I had called to update my billing address. Sadly the rep person I was talking to didn't update my info or saved the changes to my account. My phone was blocked in the end of August and I had give them my new address again. fortunately they already sent my invoice out to the old address for the bill of against. It was retuned to them as bad billing address. Yes of course it's going to be returned because I don't live at that address anymore. So because of that they block my calls and also they switched me to a prepaid account. Now they say that I owe them 190 plus some. If they would of did there job correctly in the first place back in July. I wouldn't have to be going through this. Highly upset with this company. Just to let you know I been with this company for almost 3 years. This is how they treat there customers. Even if there in fault. They won't even help with there mistakes. All reps there are rude and unhelpful. Except for this one lady name Kim. This company is full of bs. Very unprofessional and poor customer service.
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ID
#536836 Review #536836 is a subjective opinion of poster.
Location
San Antonio, Texas

Money Refund Review

alright I called for a refund over 3 months ago and still have not got my refund
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ID
#520779 Review #520779 is a subjective opinion of poster.

They add some one else bill to mine

They added my brothers bill to mine because we stayed in the same house an told me I had to pay off both bills of I wanted to get calls from a inmate. But the accounts are under two different names I'm really trying to see what I need to do to sue them I'm so pissed off right now. How can you make someone pay for something they didn't do is anyone knows what I need to do can you please call me my name is Debra my number is 469-728-****. Thanks. Yuuuuu 6uuuh uuhhg hghgg hhhhh hhhjjhh hhhhh hhhhh ghghh ggggg ggggg
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1 comment
#742888

Just because they sent you a bill does not mean you have to pay it. Let them sue you not the other way around, since it is very difficult to sue them. If they put it on your phone bill, just dispute it with the phone company.

ID
#457900 Review #457900 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$300
New Reviewer

Wrong information on their part you still have to pay a $7.59 processing fee

I agree, this company is fraudulent. After using the automatize system and placing $50.00 plus a $7.59 processing fee. I didn't feel right with the transaction and decided to contact them. I was on the line over an hour before a customer service rep took my call. After a through investigation, she explained that their service didn't cover the correctional facility that housed my relative, and it was their error and the automatize system should not have taken my money. She also informed me that a full refund was being placed on my card. The next day I contacted them and spoke to a different customer rep to inquire about my money and I was told that my $50.00 would be refunded but not the processing fee. I begin to speak to a "brick wall" when I try to explain what her co-worker told me that it was the company's error so why would you penalized me (get the hint) by keeping some of my money. I requested to speak to a supervisor and was told that I couldn't because the processing fee was non-refundable and she made the finale decision. I have never experienced a company so fraudulent. My only resolution is to open up a dispute with my credit card company and hope that I receive my full refund. I was going to let the processing fee go, but it is the principal of taking advantage of people. Note: She also warned me if I file a complaint and have to use there service in the future I would be penalized (hint) by having all future calls block. I pray that I don't have to use this company and they need to be shut down immediately along with the cable company that recommend them!
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ID
#457749 Review #457749 is a subjective opinion of poster.
Location
New York, New York
Loss
$8
New Reviewer

Correctional billing services

I contacted this service through BCJ 920-448-****. Every thing is automated so you never speak to a live person even after holding on for more than 10 mins. After I paid for the pre-call minutes the automate tells me to speak the inmate's name. I did speak the inmate's name and the automate got the name wrong. I tried everything to correct her and there was totally no way I could correct it. All I want is the chance to correct the inmate's name! I have said everything and now I have to add at least 10 more words, so ***, here it is.
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ID
#326328 Review #326328 is a subjective opinion of poster.
Location
Clarksburg, West Virginia
Loss
$56

Its robbery

i payed my bill to correctionl billing and it still hasnt postd i spent over 160 dollars in to day to only talk maby 20 min thats crazzy i made report to the bbb as well still waiting to hear back from them mean while i cant get vcalls from my loved one in jail whats this world commeing to i have called sucrus alot in the last twodays to complain and all i hear is im sorry sir well dont be sory stop robbing ppl i pay my bill every time why block my calls what right do you have to block calls comming to my home on a phone i pay for what the ***
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2 comments
#1008926

Yes, I been put on hold where I can't use my credit card. For no reason the money is there and every time I call no answer.

Just a hold this is bull, just stealing people money. This is very wrong.

#459621

Did you know Friends & Family members are able to open a new account; log-in and put money on your existing account; request short call credits; and find information why you may not be getting your calls at www.securustech.net?. Additionally, you may requested assistance by email at customer_service@***.net and could even conduct a real-time online chat session with a Securus Correctional Billing Services Representative at www.securustech.net! Of course you are always able to call Securus Correctional Billing Services at 1-80*-***-****, 24 hours a day/7 days a week.

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ID
#308933 Review #308933 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Loss
$200
received a call telling us that collect calls from prison inmate (family member) would now be billed directly to us instead of showing on our phone bill & we would be getting a letter. Got robo call saying letter was returned & they need update on address & to "press...
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ID
#294325 Review #294325 is a subjective opinion of poster.
Location
Tucson, Arizona

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